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Service Hub (2019) 🏆 HubSpot Customer Hub 👍🏽 Service Hub Pricing


Service Hub 2019 HubSpot Customer Hub Service Hub Pricing what makes us different than other
kettle bell companies is we don’t just offer an awesome product we are involved
with the community we have developed and nurtured partnerships and we make sure
that we’re getting the feedback required to keep our industry growing and to make
sure that our product is the best available from kettle bell Kings being
customer focused from the very beginning our main goal has always been to listen
to our customers listen to as many people as we can who want to be involved
positively with our brand we literally want to get the best feedback we can
from our entire community so we’re also doing things with our community that
other kettle bell or fitness companies are not doing we create weekly workouts
for our followers to give them something to do at home with the equipment but and
just create this customer experience so they feel like they’re getting more from
us than just a kettle bell and no one else is really doing that tools like us
that allow us to make sure we’re meeting the expectations of our clients I’d say
the biggest thing that makes us want to stick with hubs but is how much it
allows with our own vision for our business you know how can we grow
stronger how can we constantly evolve and since we’ve been using HubSpot it’s
continued to evolve and roll out new features that are beneficial to our
business it’s important to have a consistent in great customer experience
because we want that experience to match our product we have an awesome product
and we want the service that comes along with it to match that we’ve taken the
time to listen to our customers and listen to the community and be able to
learn adapting roll with them and earn their trust we’re excited about service
hub because it’s going to allow what’s helped us grow as a brand be consistent
as we grow exponentially so having a central location where we can log all of
our interactions with our customers it’s gonna help our team and new members of
our team be consistent with what we try to create as a brand every time the
kettle bell Kings gets an email that tells us about how much weight someone’s
lost how this kettlebell helped change their life how it empowered them it
gives us a little more confidence that we’re going in the right direction and
it tells us that you know we’re out here trying to basically make a positive
change in the world and really trying to help better people I think that’s the
end goal for everyone from starting a kettle bell Kings five years ago we’ve
never would have known that we were going to
where we are today and what you’re trying to scale anything I think you get
to a point where you need something to kind of put everything in the in front
of you in the right place and post-fight has really been able to do that for us
and take us from a local brand here in Texas all the way to a global brand you you if you want to scale your business it’s
time to replace your funnel with a flywheel so the truth is funnels have a
linear approach to measuring growth but the problem is they don’t consider the
role that customers play in creating that growth while funnels lose their
momentum at the bottom flywheels use that momentum to keep spinning that
means that your customers are going to drive more and more sales to your
business the faster your flywheel spins the
better your business grows to increase the speed of your flywheel you apply
force in the areas that can have the biggest impact let’s think back to the
funnel a force is applied at the top to attract visitors and turn them into
customers in a flywheel you still apply force at the top through blog post
social content other things to attract visitors but then you’re also delighting
people all the way through the experience so that they refer a friend
and leave positive reviews and otherwise spread your brand and that is critical
although specific programs and strategies you implement those are your
forces and each one impacts not just one phase but the entire health of your
flywheel in customer success we took a look at our own flywheel and we realized
we were focused on metrics that didn’t necessarily matter to our customers and
so we decided to change that and started focusing on customer health and as a
result of focusing on customer health we’re seeing customers see value faster
buy more from us and refer us to their friends and colleagues you actually have
to sit down and write out all the forces where you get leverage across each phase
of your flywheel you need to look at each of them and determine how you would
adjust them to maximize customer delight each and every time you decide to invest
in your customer success you’re building momentum for your flywheel you haven’t
just provided them with a good product you’ve provided them with a great
experience and that’s what fuels word-of-mouth you Service Hub 2019 HubSpot Customer Hub Service Hub Pricing what makes us different than other
kettle bell companies is we don’t just offer an awesome product we are involved
with the community we have developed and nurtured partnerships and we make sure
that we’re getting the feedback required to keep our industry growing and to make
sure that our product is the best available from kettle bell Kings being
customer focused from the very beginning our main goal has always been to listen
to our customers listen to as many people as we can who want to be involved
positively with our brand we literally want to get the best feedback we can
from our entire community so we’re also doing things with our community that
other kettle bell or fitness companies are not doing we create weekly workouts
for our followers to give them something to do at home with the equipment but and
just create this customer experience so they feel like they’re getting more from
us than just a kettle bell and no one else is really doing that tools like us
that allow us to make sure we’re meeting the expectations of our clients I’d say
the biggest thing that makes us want to stick with hubs but is how much it
allows with our own vision for our business you know how can we grow
stronger how can we constantly evolve and since we’ve been using HubSpot it’s
continued to evolve and roll out new features that are beneficial to our
business it’s important to have a consistent in great customer experience
because we want that experience to match our product we have an awesome product
and we want the service that comes along with it to match that we’ve taken the
time to listen to our customers listen to the community and be able to adapt
and grow with them and earn their trust we’re excited about service hub because
it’s going to allow what’s helped us grow as a brand be consistent as we grow
exponentially so having a central location where we can log all of our
interactions with our customers it’s going to help our team and new members
of our team be consistent with what we try to create as a brand every time the
kettle bell Kings gets an email that tells us about how much weight someone’s
lost how this kettle bell helped change their life how it empowered them it
gives us a little more confidence that we’re going in the right direction and
it tells us that you know we’re out here trying to basically make a positive
change in the world and really trying to help better people I think that’s the
end goal for everyone from starting a kettle bell Kings five years ago we’ve
never would have known that we were going to be
where we are today and what you’re trying to scale anything I think you get
to a point where you need something to kind of put everything in the in front
of you’re in the right place and HubSpot has really been able to do that for us
and take us from a local brand here in Texas all the way to a global brand you you if you want to scale your business it’s
time to replace your funnel with a flywheel so the truth is funnels have a
linear approach to measuring growth but the problem is they don’t consider the
role that customers play in creating that growth while funnels lose their
momentum at the bottom flywheels use that momentum to keep spinning that
means that your customers are going to drive more and more sales to your
business the faster your flywheel spins the
better your business grows to increase the speed of your flywheel you apply
force in the areas that can have the biggest impact let’s think back to the
funnel a force is applied at the top to attract visitors and turn them into
customers in a flywheel you still apply force at the top through blog post
social content other things to attract visitors but then you’re also delighting
people all the way through the experience so that they refer a friend
and leave positive reviews and otherwise spread your brand and that is critical
all those specific programs and strategies you implement those are your
forces and each one impacts not just one phase but the entire health of your
flywheel in customer success we took a look at our own flywheel and we realized
we were focused on metrics that didn’t necessarily matter to our customers and
so we decided to change that and started Service Hub 2019 HubSpot Customer Hub Service Hub Pricing focusing on customer health and as a
result of focusing on customer health we’re seeing customers see value faster
buy more from us and refer us to their friends and colleagues you actually have
to sit down and write out all the forces where you get leverage across each phase
of your flywheel you need to look at each of them and determine how you would
adjust them to maximize customer delight each and every time you decide to invest
in your customer success you’re building momentum for your flywheel you haven’t
just provided them with a good product you provided them with a great
experience and that’s what fuel is worth about you

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