A Pop-Up Japanese Cafe With Robot Servers Remotely Controlled by People With Disabilities
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A Pop-Up Japanese Cafe With Robot Servers Remotely Controlled by People With Disabilities


Hello World! Today we find ourselves
at a robot cafe in Japan, but it’s not the robot cafe you’re thinking of. This cafe’s servers are OriHime robots. I’m Takemura from the Public Service Projects
Department at Nippon Foundation. We help people with disabilities find work. This cafe is operated by people with ALS
and other severe disabilities that remotely control the robots. Hello, konnichiwa, hello! Welcome to Japan! Please take your drinks one by one from my tray. It’s hot, so please be careful. Thank you very much. Please feel free to use the sugar and milk on the table. People with ALS slowly lose their ability
to control their muscles. And at some point, they’ll need to use
a breathing machine to live, and without technology, they’ll need
a helper to do most things. The concept that everyone only has a
single body never felt right to me. If we had more than two bodies
we could do a lot of things. There are 3 people who control their avatars only using eye movements. So people with ALS who can only use their eyes can operate robots. Oh, right, these two here use their hands to operate their avatars. So this cafe was a trial cafe running for only two weeks, but the aim is to launch a permanent cafe by the time the Tokyo 2020 Olympic and
Paralympic Games come to town. The workers are located all over Japan and can see, hear, and talk with the customers via
their avatars over the internet. Where are you from? From Canada. – Ah Canada!
– Vancouver, do you know Vancouver? Maple syrup. I’m from Gifu. Ah Gifu! I have never been to Gifu yet. My name is Naoko Kazu (Katsu?) – Naoko Kazu (Katsu?)!
– Please call me Naa-chan Ah, Naa-chan. Nice to meet you. Yoroshiku onegaishimasu. Nice to meet you too! Onegaishimasu. My company makes body double robots. So called “avatars” in English. Using those avatars, people who are hospitalized could do… for example I didn’t go to school for 3 1/2 years, but if I had this avatar, perhaps I could have looked
at the blackboard, listened to the teachers, and interacted with my fellow classmates. I could have been to field trips, and together,
enjoyed school festivals. I should explain, that even though Yoshifuji san
is healthy now, at age 11 he became ill. At this time he wasn’t good at communicating
with people and was bullied. My life was like a living hell. I couldn’t even step out of my house. I only stared at my ceiling. There were times that I wanted to die. We want to eliminate people’s loneliness. Because when you can’t participate in society,
you feel loneliness. Then how can you participate in society? So we made avatars. And how can we use the avatars we made? With telework, being at home, you could
get a job and develop stuff, but it can be really difficult without a lot of knowledge. It’s also difficult to get connections because you don’t meet people. You need a place to meet people, interact with them,
and spend time together. So we created a cafe. Yuka-san, can you see over here? Yes, I can clearly see everyone’s clothes. Yeah, everyone has their camera on me. I can see very well. I have ALS, which doesn’t allow me to freely move my muscles. But I can still use my hands right now. So I can still use my mouse to control things. When I have a tracheotomy and can’t talk on my own, there’s a talk button I can use. I will talk using it. What are you talking about? What are you doing? (alternate translation) What’s going on? (another translation) Something like that. At first, they were shy with no confidence, but as time went by they started to gain confidence,
which was a happy surprise. Even though it’s a robot, at the beginning it was as if they were looking down. But now it’s like they’re standing up
straight with confidence. Unexpectedly, customers really enjoyed the experience,
which we were happy to see. I’m also very happy, thank you very much! Thank you! I’m so glad to know that you like cheese and mabo dofu. That’s right. By 2020, you might see them working
at ANA check-in counters, and actually we’ve been talking with a coffee company, In 2020 people visiting Japan from all over the world may be able to see OriHime working in various places. Now Japan is an old society where people
live for a long time. Average life expectancy is very long in this country. But the reality is that there are
people living with tubes, prolonging their life, whether or not they’re conscious,
treatment is the main goal. But using this technology, my friends with ALS can go places using their avatar robots,
operating them with their eyes. There are ALS patients that can work at a place like this, and in fact there are those who are already
working and making money. Living in bed, not able to talk,
only using their eye movement, people can communicate using SNS, putting their art into art exhibitions. There are people like that. Of course, there are no right answers. For a human being, it’s important that someone needs you. But one day our bodies will eventually stop working. Then if we had another body, in the future we could take care
of ourselves (using our avatars). Bye bye. Thanks for watching, see you next time, bye! How is technology being used to give people
independence where you’re from?

100 Comments

  • Life Where I'm From

    Obligatory turn on CC for subtitles (currently English only). I know that volunteers will jump in to translate into other languages, so I'll say it now because I don't say it often enough, thanks for all your hard work!

  • Carlos Cardova

    this guy speaks way to fast
    on the video .
    πŸ‘†Β°?Β°..well we have
    πŸ‘”πŸ‘ some thing
    called Assistant living
    old folks will be uneasy
    with a robot lπŸ‘€king after
    them. i like very much
    to see your Daughter in these
    videos she lπŸ‘€ks so Nice and
    Sweet and her young
    cousin lπŸ‘€ks Real
    CΒ°?β€’l Too "(((Β₯)/))"very
    pretty.like a Flower that will
    Blossom Real Soon.hope to see
    them every time once and a while
    i'll drop a dime if you don't mind.
    thank you for posting how's
    life where i'm from .

  • Dam Trang

    Where I am from, the ultimate freedom people gain using technology is just …. internet & mobile banking. There are also youngsters who use the internet to follow their dreams like me. But seeing how far technology has helped people in Japan makes realize we as a nation can still do so much better

  • Khaltzane Caisirce

    What a great idea. Hopefully they do set up a permanent cafe. Something like that would definitely help make their lives more enjoyable.

  • skytigress

    I've been watching your videos for a long time now, and this one brought tears to my eyes. What a great idea and what a awesome young man with a moving story about how he's trying to help others. Thanks for sharing this. I enjoy a lot of your documentary type videos about things happening in Japanese society and your excursions to the country side. Keep up the good work! :

  • nabila shukri

    wow they even build robot for disable so that the disable can have a job too..I wish we have robot in malaysia..olympic tokyo 2020 will full of robot

  • Dadolescent

    It's amazing that this happens in japan. In Britain they just kick the disabled in the teeth and label them feckless scroungers. It just goes to show what decent caring people can do.

  • John Proctor

    Great that they're both providing jobs and spreading awareness at the same time. Especially with the stigma against disability in Japan.

  • 16 Bit Gaming

    This Robot industry will HELP in MORE to let ISOLATE them from the Society, creating more HIKKIOMORIS + around the world also.

  • Hera Sean

    The idea is amazing! He said that later even tho we cant mpve our body, we are still able to take care ourselves using our avatar robot…

  • Shamey Ames

    This is so cool! I'm a paraplegic and the idea of disability in Japan here is that people are hidden away and looked down upon for having disabilities that they are something to be ashamed of. I'm glad to see something like this that is changing my ideas of what living with a disability is potentially like in Japan.

  • Ms. Kenni Tee

    This is beautiful and heart warming! I have a nephew with CP so this touches me. Many blessings to the people with disabilities and the avatar creators! πŸ’“πŸ’πŸ’“

  • Pei K

    I hope one day android/robot nurses will be available world wide as a disabled person πŸ™‚ this kind of tech is so helpful and wonderful. Thanks for showing this! So far, only power wheelchairs in America (sigh).

  • Randy San

    Technology in the country I live in is used to make better use of space. Such as the shape of many water bottles. I live in the United States. Thank you making this.

  • Agatha Wells

    Thank you for making this video! I have generally been kind of freaked out by the rapid advancement of robotic technology and AI-type machinery…I don't know why; I guess robots just seem too life-like for my comfort. But this cafe's project to give back a second life to people living with ALS really opened my eyes to the value of them. I think it's a beautiful thing what they have done here and I do hope you can do a follow-up video with the CEO of the robotics company!!

  • Genuine Entertainment

    people with issues can also hire a person to work for them. what happned to humanity. Sorry there is good and bad about robots. I love robots, But I do NOT agree with them taking away human interactions.

  • Genuine Entertainment

    so you are saying that robots are for those who are ill… well, what happened to humans taking care of humans…. lack of communication will cause for humans to become detached as you mayy see happening more and more now. The world needs to go back not forward. Technology needs to be maintained by humans not the otherway arround!!!

  • Genuine Entertainment

    god frowns apon the creation of machines because machines seperate humanity… sad face… sad so sad…

  • Tanu Taniya

    Japan has so much of new technology they are so good people's , they are living in 2090 MannπŸ”₯ seriously lots of love to you, from india😊❀.

  • Lilith Mimai

    Making cry with hope and strong bonded hard words is very rich be uase I am also learning disability but I am doing my best finish school.

  • Lilith Mimai

    I used kurzeil 3000 to read my book and app called lived scribe help with what I say to help my school alot and record stuff while the classroom

  • dang0088 da

    So many people over there dont know how to use a phone to record, it must be horizotaly when record or take pic people.

  • Liliann

    3:06 God bless this man and this idea, that is great and so sweet of him to think about people with this particular life, to help them in so many ways.. I am so sorry he went through such difficult time in his childhood… Look at him now.

  • Sorayadll AJ

    I came across your channel today, it’s so nice ☺️ it’s always so interesting and everyone, even in the comments seem very supportive! Keep up the good work ❀️

  • solo ist

    We have that in India too… They speak 2 languages but Japan as a country…is on another level when it comes to technology

  • Alessia Clusini

    Thanks so much for sharing this video, I learnt a lot. It was so inspirational, I've quoted it on my TED Talk on Hybrid Intelligence. https://www.youtube.com/watch?v=3g14MoDeHGE <3

  • supererik man

    God bless this man!!! He is really making a difference in these people's lives. The world needs more people like him

  • Asianiscool1

    Japan thinking outside the box. I hope this prosper so people can know that can be useful instead of a waste of air.

  • Dragoon TV

    i can see homeschooling coming from this particular field, but it won't include moving bots in every room yet maybe the next 70+ years every student will have their own assign bot designated in each class will likely be stationary in class in the early phase of technology implementation due to budget and mainstream use demand from government incentive but i know for sure at least tablets ,ebooks, and cameras and live stream will be in many things to come as i already know students from most countries are starting to use ID cards already as a standard and soon that will likely be implemented with some kind of school network system that allows to reach students from home under any circumstances.

  • Dragoon TV

    this reminds me of a anime called Sword Art Online(SAO) where one episode of Yuuki who is a Aids patient on life support, had her friend Kirito who carries a device technology with him that allows Yuuki to see and talk and interact with people outside of the room that Yuuki could not leave because of her condition, since Kirito could bring Yuuki out of her medical life support room without her physically leaving the room is what reminded me of the popular anime and i can't believe this is actually a thing now, that just amazes me.

  • John Bijani

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  • Howard Maryon-Davis

    One of the current world leaders in autonomous robotics, Boston Dynamics, should be fully involved in this concept. Unfortunately, their masters are more interested in military applications for robotics. In Russia they have very advanced robots also, but they carry guns…..

  • Javier RamΓ­rez

    Hi Japan I think you should create a robot goddess. Yes. It's time! You have a cat as stationmaster, why not? I think you can do it ^ – ^. To do this you must create a festival or expo, which shows a robot and you must pass the witness every year. You must make an improvement to the robot in each event with each year. At first it will look more like an Animatronic from the Disney park but some time later …

  • Shana Pinell

    This is amazing!! When I thought about robots, I think of taking away the human contact and making it somewhat boring, and taking jobs from people and making it harder on society to get work. But never thought of robots to bulid the confidence up of people with disabilities, and if there bedridden, and giving them interaction with outside world and feeling like a their apart of society!! So cool, that it totally changed my thoughts completly on robots being introduced to the world!! Mind blown!!!

  • Luxmi Rajesh Kumar

    I am from India, I liked this very much about your robot, I go to meet this robot in India and what will be its actual cost please reply

  • Ariana Dindzans

    This is a fantastic idea and I'm glad that it allows people to work, but I do think we need to be careful. Using these avatar robots essentially masks people from seeing the disabled person and their body. There is already a lot of stigma/fear/disgust surrounding disabled bodies, and as a physically disabled person myself I think we need to be conscious of how these robot devices may contribute to that. They're not seeing the disabled person operating the robot, and even their voices seem to be masked by the robot's voicebank. It's a lot easier to be friendly with an abled-looking robot where you can't actually see the person than it is to be friendly with someone who has a body that deviates from the norm. Disabled bodies should be cherished and welcomes, and while these robots are a fantastic idea since a lot of disabled people might not be able to leave the house at all or consistently, collectively we should all work to normalize disabled bodies as well. It'd be great if they had a screen for their face as they're controlling it, or a bigger picture of them on the robot that's full-body instead of a headshot. Again, this is a great idea, but it's important to remember that the more we hold disabled people to abled standards, the slippier the slope gets. Eugenicism wasn't that long ago, and a lot of the attitudes and ideas from that horrible part of history still linger today. All I'm saying is, stay conscious and be careful. Promote independence, but critically analyze how that independence is given and the context of it. I hope that this startup works and that a cafe like this opens up soon!

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